TERMS OF SERVICE

Effective Date: July 1, 2025
Welcome to VSS Solutions. By accessing or using our website or booking our services, you agree to the following Terms of Service. These terms are intended to clarify our mutual responsibilities and ensure a smooth experience for both parties.

1. Service Scope

VSS Solutions provides preventative maintenance and steam sanitization services by appointment only. Services are customized based on a facility walkthrough or client-provided details. The scope of work will be clearly outlined and agreed upon before service begins.

2. Booking & Cancellations

  • All services are provided by appointment only.
  • Clients must provide accurate facility information before booking.
  • A 24-hour notice is required for cancellations or rescheduling.
  • No-shows or same-day cancellations may result in a cancellation fee.

3. Client Responsibilities

Clients agree to:
  • Provide access to the facility at the agreed time.
  • Notify us of any hazardous conditions or sensitive equipment areas.
  • Ensure the facility is ready for service (e.g., areas are accessible, alarms disabled, etc.).
Failure to meet these conditions may delay or prevent service.

4. Estimates & Payment

  • Service estimates are based on information provided by the client or during a walkthrough.
  • Final pricing will be confirmed before service.
  • Payment is generally due prior to service in order to secure your scheduled appointment. As a preventative maintenance company, we reserve service spots in advance to ensure consistency and efficiency for all clients.
Depending on the scope of work, urgency, or the specific needs of your facility, payment terms may vary and will be clearly outlined in your service agreement or quote. In all cases, payment must be confirmed before work begins unless otherwise agreed upon in writing..
  • Invoices that are not paid within the agreed-upon terms — including advance payment where applicable — may be subject to late fees or result in a delay or cancellation of service. To maintain scheduling priority, we recommend confirming payment promptly once a quote or service agreement is approved.

5. Photo & Documentation Policy

We may take before-and-after photos of serviced areas strictly for internal records, insurance purposes, or marketing (only with client consent). Any shared images will not contain identifiable client information unless explicitly approved.

6. Liability Disclaimer

While we take great care in our work, VSS Solutions is not liable for:
  • Pre-existing damage to property or equipment
  • Equipment failure unrelated to the cleaning process
  • Business interruption due to delayed access or external factors
Clients are responsible for alerting us to any sensitive or high-risk areas.

7. Use of Website

All content on this website (text, images, branding) is the property of VSS Solutions. You may not reuse, copy, or redistribute any materials without written permission.

8. Privacy & Data Use

Any personal data collected via our website or contact forms is handled in accordance with our Privacy Policy. We never sell your information and only use it to provide service or follow up on inquiries.

9. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with the latest effective date. Continued use of our website or services after any updates constitutes acceptance of the revised terms.
For questions or concerns about these terms, please contact:
 EMAIL:   info@vss-solutions.com
 PHONE: 808-864-4429
Last Updated: July 1, 2025